Moama Houseboats ABN 15 096 547 885, trading as Murray River Houseboats (Murray River Houseboats, us, we, our), takes your privacy seriously and is committed to responsible privacy practices.
We seek to comply with our obligations under the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles. This Privacy Policy describes how we collect, use, disclose, store and handle your personal information.
In this Privacy Policy, ‘personal information’ has the meaning set out in the Privacy Act. In general terms, it is information or an opinion about an individual who is identified, or can reasonably be identified, from that information.
Some types of personal information are ‘sensitive information’, which has extra protection under the Privacy Act. For example, this includes information about your health.
The personal information we collect depends on how you deal with us. This can include:
Generally, we do not collect sensitive information about you. The exception is where you choose to tell us something we need to know for your safety on board.
When you visit our website, our website hosting provider also records technical information such as your IP address, browser type, the pages you view, and the date and time of your visit.
We collect your personal information directly from you, including when you:
We do not take bookings or payments through our website, and we do not take bookings through third-party booking sites or travel agents.
Where it is reasonable and practicable, we only collect personal information about you from you. Occasionally someone else may give us your details, for example if they make a booking on your behalf. If you give us personal information about another person, you must make sure they know you are doing so and are aware of this Privacy Policy.
If we receive personal information we did not ask for and do not need, we will destroy it or de-identify it.
Our website uses the following technologies:
If you contact us with a general enquiry about our houseboats, rates or availability, you do not have to identify yourself. You can also tell us you wish to deal with us using a pseudonym.
However, we need your name, contact details and payment details to take a booking. If you do not provide them, we will not be able to accept your booking.
You can set your web browser to block cookies. You can still use our website if you do, but some parts, such as the map and video, may not work properly.
We use your personal information to:
We may also use or disclose your personal information for other purposes you have agreed to, or as otherwise required or permitted by law.
The technical information recorded when you visit our website is used only to run and secure the website.
We do not sell, rent or trade your personal information, and we do not give it to other businesses for their own marketing.
We may disclose your personal information to the following types of third parties, in connection with the purposes described above:
Where we disclose your personal information to a service provider, we take reasonable steps to make sure they only use it for the purpose we provided it and keep it confidential.
We will only send you direct marketing emails, such as news, specials and promotions, where you have agreed for us to do so. We send these emails using Mailgun.
You can opt out at any time by using the unsubscribe link in any of our emails, or by contacting us using the details below. We will action your request within 5 business days. If you opt out, we will still contact you about any booking you have with us.
We store your booking records in Australia. However, Mailgun, which we use to send marketing emails, is based in the United States. If you have agreed to receive our news and specials, your name and email address will be stored there.
We do not otherwise disclose your personal information to anyone overseas. Where we do disclose personal information overseas, we take reasonable steps to make sure the recipient does not breach the Australian Privacy Principles in relation to it.
We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes keeping paper records in a locked office, using passwords on our computers and email accounts, and only letting staff who need your information see it.
We use your credit card details only to process your payments. We do not keep your full card number once a payment has been processed, and we never keep the security code from the back of your card. Please do not send us your card details by email. We will take them over the phone.
The Notifiable Data Breaches scheme in Part IIIC of the Privacy Act sets out when affected individuals and the Australian Information Commissioner must be notified about a data breach that is likely to result in serious harm. If a data breach involving your personal information is likely to cause you serious harm, we will notify you, and the Commissioner where required, in line with our legal obligations.
We keep your personal information for as long as we need it for the purposes it was collected for, unless the law requires us to keep it longer, or we reasonably need it to meet our tax, insurance and legal obligations or to resolve a dispute.
When we no longer need your personal information, we take reasonable steps to securely destroy it or de-identify it.
You can ask for access to the personal information we hold about you at any time by contacting us. There is no charge for making a request. We may need to confirm your identity before we provide it.
If you believe personal information we hold about you is incorrect, incomplete or out of date, you can ask us to correct it.
We will respond to access and correction requests within 30 days. If we refuse a request, we will tell you why in writing and how you can complain about our decision.
If you have any questions, concerns or complaints about how we have collected, used, disclosed or managed your personal information, please contact us in writing using the details below.
We will acknowledge your complaint within 7 days, look into it, and give you our response in writing within 30 days.
If you are not satisfied with the outcome, you may be able to make a complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
We may change this Privacy Policy from time to time. The current version will always be posted on our website, with the date it was last updated. If we want to use your personal information in a way this Privacy Policy does not cover, we will ask you first.
If you have a question, concern or complaint about how we have collected or handled your personal information, or would like to request access to or correction of the personal information we hold about you, please contact us using the details below:
Attention: Privacy Officer Murray
River Houseboats
PO Box 1040
Echuca VIC 3564
info@mrhboats.com.au
(03) 5480 2343
Last updated: October 2026